Refund policy

We offer a 100-day money back policy for orders shipped within the United States only. This means you have 100 days from the date you receive your item to request a return.

To be eligible for a return, items may be returned whether opened or unopened. Opened items are eligible for return as long as they are not excessively used or damaged beyond normal use. Items should be returned with original packaging when possible, along with proof of purchase.

To initiate a return, please contact us at help@tryvitalguard.com or call +1 (513) 449-9941.

All returns must be approved in advance. If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

30 N Gould St

Sheridan, WY 82801

United States

Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at help@tryvitalguard.com or call +1 (513) 449-9941.

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible at help@tryvitalguard.com or call +1 (513) 449-9941 so we can evaluate the issue and make it right.

The following items are not eligible for return:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care or hygiene items

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return your original item (once approved) and place a new order separately.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card issuer.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at help@tryvitalguard.com or call +1 (513) 449-9941.

This Return & Refund Policy applies only to orders shipped within the United States. We do not accept returns for orders shipped outside the U.S.